Non-technical skills of cabin crew to enhance safety: planning for educational training of an international airline

Abstract

The objectives of this study were to examine and identify the levels of NonTechnical Skills (NTS) of the cabin crew in an international airline as to plan for an educational training to enhance safety. Questionnaires were employed from 438 cabin crews of an international airline. Descriptive statistics was used to describe frequency, percentage, means, and standard deviation. Data obtained, then, tested by Pearson’s correlation coefficient and multivariate analysis of variance: 2 way MANOVA. The findings revealed that there were statistically significant differences on Position with four of the NTS variables at the level of p <.05: Error recognition and attitudes toward the coworkers (p = .44); planning and coordinating resources (p = .41); workload with sign of stress and fatigue (p = .39); and communication and collaboration (p = .19), while no statistically significant difference on teamwork and leadership. The result from an analysis of MANOVA, hence, would be used, to prepare and plan for an educational training, from the most urgently trained to the least, respectively. Since in an airline safety, the least significant skills were viewed as the weakest and most immediately trained, while the rest of the skills, nevertheless, must be strengthened and maintained. Accordingly, the skills to be trained were put into particular order as follows: 1) ERAC; 2) PandCR; 3) WSSR; 4) CandC; and 5) TandL. This is to enhance safety for all the passengers undergoing any cabin service at any time and any flight