Impact of it capability on the performance of retail enterprises in Kunming, China : the mediating role of organizational reform

Abstract

his research aimed to explore the current situation of online sales of retail enterprises in Kunming, China, and to investigate the relationship of information technology capability, company performance, and organization reform, and to discover the mediating role of organization reform between information technology ability and company performance. The instrument was a questionnaire distributed to 521 managers and employees working in retails enterprises in Kunming, China, and 442 questionnaires were collected. However, 400 questionnaires were valid and selected as the samples. The result revealed that retail enterprise employees believed that information technology ability had a significant impact on company performance, and organization reform played a mediating role between information technology ability and company performance. Organization reform also had a significant positive relationship with information technology ability and company performance. This research is beneficial for Chinese retail enterprises, providing suggestions for the resolution of online sales problems.