A study on the impact of employee work engagement on turnover intention : the mediating role of LMX and the moderating role of leadership support

Abstract

This study will use catering practitioners as the research participants, and its main objective is to explore the influencing factors among catering practitioners' turnover intention. Based on the social exchange theory, a theoretical model was constructed, and a questionnaire was used to survey a sample of 544 practitioners in the catering industry in Shanghai, China. The research results show that work engagement negatively affects turnover intention; work engagement positively affected leadership-deployment exchange relationship; leadership-deployment exchange relationship negatively affected turnover intention; leadership-deployment exchange relationship played a mediating role between job engagement and turnover intention; leadership support played a moderating role between job engagement and turnover intention. Finally, according to the research conclusion, this following three suggestions are proposed: 1) there should be the establishment of an incentive system to improve employee work engagement; 2) there should be the cultivation of the communication relationship between supervisors and employees; and 3) there should be the determination of the role of leadership support in the organization