Foreigner s perspective of street-level good governance in Thai public sectors international airport

Abstract

This study aimed to investigates foreigners' perceptions of street-level governance in the Thai public sector, to identify potential problems, and to investigates whether the existence of good governance has been perceived successfully. Foreigners were surveyed using qualitative research methods to determine the effectiveness of street-level good governance within the Thai public sector as a service provider. The process of gathering data included eighty-four participants, which consisted of twenty participants in the in-depth interview, six individuals in the group discussion, and fifty-eight participants in the online survey. The study examines the perspectives of foreigners on street-level good governance in Thai public sectors using OPDC principles of good governance. The research reveals that the participants in interviews, group discussions, and online surveys were concerned and mostly mentioned the need for improvements in four principles of good governance at the street level: accountability, transparency, rule of law, and equity. When foreigners encounter the public sectors (the Royal Thai Police and the Immigration Bureau), the public sectors are not accountable for their duties. They are biased based on race, wealth, and social status. Existence of inequity, laws and regulations can be overruled, and punishments can be avoided (ingrained in Thai culture). There is minimal enforcement, the rule of law is unwritten or ambiguous, and the abundance of laws and regulations makes it difficult to keep up with the current situation. Wealth and power were perceived as influencing the rule of law, resulting in unjust outcomes. Resolving these issues can help improve the quality of public service delivery and foster trust and confidence among Thai and foreign residents living in Thailand.