A study on the correlation between communication satisfaction and job satisfaction of hotel employees

Abstract

In today's world,the way to seize opportunities, meet the challenges of oneself and industry peers, and gain unparalleled sustainable development power has become a challenge for managers. In terms of the process of hotel operation, the service awareness and service level of employees are very important, which directly affects the operation of the hotel. Nowadays, many hotel managers have realized that the performance of employees directly or even determines the performance level of the hotel. According to the two important indicators affecting employees' work attitude, employee communication satisfaction and job satisfaction show strong influence, which will have a greater impact on the operation performance of the hotel through influencing employees' work performance. Generally speaking, improving employee satisfaction can help to further improve their work performance, therefore, it is necessary to explore the two indicators of employee communication satisfaction and job satisfaction in hotels, so as to improve the hotel performance level on the basis of improving employee experience and obtain more economic benefits. After sorting and analyzing the relevant literature, many scholars at home and abroad have conducted in-depth and meticulous discussions on the relationship between employee communication satisfaction, job satisfaction and work performance, and have achieved a series of fruitful research results. Most of the domestic scholars discuss the theory on the basis of learning from the relevant research results of the West. It remains to be verified whether the conclusions are applicable to Chinese hotels. In view of this, this paper will explore the relationship between employee communication satisfaction, job satisfaction and work performance in Chinese hotels through empirical analysis in order to serve as a reference for hotel personnel management and performance improvement.