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https://rsuir-library.rsu.ac.th/handle/123456789/3202| Title: | Patient satisfaction with mobile teledermatology in the pre - and post-covid-19 pandemic : a systematic review |
| Authors: | Ismaila, Kishimi |
| metadata.dc.contributor.advisor: | Walaiorn Pratchyapruit |
| Keywords: | Telemedicine;Patient Satisfaction;Dermatology |
| Issue Date: | 2025 |
| Publisher: | Rangsit University. Library |
| metadata.dc.description.other-abstract: | The necessity for telemedicine services heightened with the onset of the COVID- 19 pandemic, resulting in their implementation in areas where they were previously unavailable, aided by mobile devices and their applications. This review compares patient satisfaction with mobile teledermatology before and after the pandemic to identify factors affecting satisfaction and improve the patient experience. Primary studies measuring patient satisfaction with mobile teledermatology for consultation, triage, and follow-up between March 17, 2017, and March 17, 2023, were searched in PubMed, CINAHL, Cochrane databases, and Google Scholar. Ten studies were included and divided into pre- and post-pandemic groups. Demographic data, general satisfaction scores, and qualitative responses were extracted for analysis. All the reviewed studies indicated that patients exhibited high satisfaction levels. Factors influencing satisfaction positively before the onset of the pandemic included swift response times, rapid data transfer, and reliable connectivity. After the onset of the pandemic, satisfaction was positively associated with convenience, concerns about contact with the COVID-19 virus, and the type of diagnosis. Conversely, after the pandemic began, factors such as poor connectivity, application complexity, age, low IT literacy, fragmented care, increased costs, and gaps in the health value chain contributed to negative satisfaction. Common factors observed in both periods included patient follow-up, time management, self-photography, prior heavy mobile phone usage, intricate mobile applications, and the integration of artificial intelligence. It is possible to develop mobile messaging applications with a teledermatology feature to facilitate communication with other components of the health value chain |
| Description: | Thesis (M.Sc. (Dermatology and Dermatosurgery)) -- Rangsit University, 2024 |
| metadata.dc.description.degree-name: | Master of Science |
| metadata.dc.description.degree-level: | Master's Degree |
| metadata.dc.contributor.degree-discipline: | Dermatology and Dermatosurgery |
| URI: | https://rsuir-library.rsu.ac.th/handle/123456789/3202 |
| metadata.dc.type: | Thesis |
| Appears in Collections: | Med-DD-M-Thesis |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| KISHIMI ISMAILA.pdf | 1.33 MB | Adobe PDF | View/Open |
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