Please use this identifier to cite or link to this item: https://rsuir-library.rsu.ac.th/handle/123456789/2986
Title: A study of the impact of employee loyalty on organizational performance based on improving organizational commitment
Other Titles: 以提高组织承诺为导向的员工忠诚度对组织绩效的影响研究
Authors: Shangze Lin
metadata.dc.contributor.advisor: Guo Jianluan
Keywords: Organizational commitment;Employee loyalty;Organizational behavior
Issue Date: 2024
Publisher: Rangsit University. Library
Abstract: This study explores the intrinsic mechanism by which organizational commitment affects organizational performance. It introduces employee loyalty as a mediating variable and perceived organizational support as a moderating variable to construct a moderated mediating effect model. An empirical test was conducted using hierarchical regression and other methods based on the survey data of 335 employees of Chinese companies. The results found that: 1) all three dimensions of organizational commitment have a positive impact on employee loyalty, among which affective commitment has the strongest effect; 2) employee loyalty partially mediates the relationship between various dimensions of organizational commitment and organizational performance; 3) sense of organizational support positively moderates the relationship between organizational commitment and employee loyalty; and 4) employee loyalty promotes organizational performance improvement by enhancing employee performance and work engagement. This study expands research on the relationship between organizational commitment, employee loyalty and organizational performance. Additionally, it enriches the relevant theoretical connotation and provides useful enlightenment for enterprises to enhance employee loyalty and improve organizational performance.
metadata.dc.description.other-abstract: 本研究探讨了组织承诺影响组织绩效的内在机理,引入员工忠诚度作为中介 变量,组织支持感作为调节变量,构建了一个调节的中介效应模型。基于中国公 司335 名员工的调查数据,运用层级回归等方法进行了实证检验。结果发现:1) 组织承诺的三维度均正向影响员工忠诚度,其中情感承诺作用最强;2)员工忠诚 度部分中介了组织承诺各维度与组织绩效的关系;3)组织支持感正向调节组织承 诺与员工忠诚度的关系;4)员工忠诚度通过提升员工绩效表现和工作投入等,进 而促进组织绩效提升。本研究拓展了组织承诺、员工忠诚度与组织绩效的关系研 究,丰富了相关理论内涵,为企业提升员工忠诚度、改善组织绩效提供了有益启 示。
Description: Thesis (MBA (Business Administration)) -- Rangsit University, 2023
metadata.dc.description.degree-name: Master of Business Administration
metadata.dc.description.degree-level: Master's Degree
metadata.dc.contributor.degree-discipline: Business Management
URI: https://rsuir-library.rsu.ac.th/handle/123456789/2986
metadata.dc.type: Thesis
Appears in Collections:InCC-BA-M-Thesis

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