The relationship between communication satisfaction and job performance : knowledge sharing behavior as a mediating variable

Abstract

For an enterprise to achieve continuous development, it is essential to efficiently manage and develop knowledge resources. Knowledge sharing, a critical component of knowledge management, facilitates communication and dissemination of information among employees. This process enhances the intrinsic value of knowledge, leading to improving employee performance and equipping enterprises to navigate the complexities of the market environment. The objective of this paper is to examine the impact of communication satisfaction on job performance. Furthermore, it aims to explore whether employees’ knowledge-sharing behavior serves as a mediating factor in the relationship between communication satisfaction and job performance. A questionnaire survey was employed as the primary research method, targeting employees within various enterprise as the subjects of the study. The sample data were collected from various regions, including Guangdong, Jiangsu,Shandong, and others. Atotal of 268 responses were obtained through the online distribution of questionnaires. After sorting out the collected data, the valid questionnaires were tested for reliability and validity. Subsequently, descriptive analysis, correlation analysis, regression analysis, and mediation effect analysis were performed to examine the relationships among the variables. The findings of this research indicate a significant positive correlation between communication satisfaction and knowledge sharing. Additionally, there exists a substantial positive correlation between communication satisfaction and word performance, as well as between knowledge sharing and work performance. Furthermore, knowledge-sharing behavior is identified as a crucial mediating factor between communication satisfaction and word performance