Please use this identifier to cite or link to this item: https://rsuir-library.rsu.ac.th/handle/123456789/836
Title: 透过IPA 模式探讨第三方物流企业之服务品质 ——以M物流有限公司为例
Other Titles: Investigating the service quality of the thire party logistics enterprise from the IPA model : the case of M Company
Authors: Jiani Li, 李佳妮
metadata.dc.contributor.advisor: Yang Shuchen
Keywords: Business logistics -- Case studies;Third Party Logistics;Logistics
Issue Date: 2018
Publisher: Rangsit University
Abstract: With the revival of traditional Chinese culture and the China’s rapid economic growth, China’s furniture industry is developing fast in recent years; especially Chinese rosewood industry keeps thriving due to high market demand. Besides fierce market competition, China’s rosewood industry is facing other problems, such as product similarity, the shortage of raw material and market disruption. This paper takes Mengzhen Rosewood Furniture Company as the research object and studies its marketing strategy. In this paper, the author described the research background, the development of China's furniture industry and the theory of marketing environment. Through literature review and in-depth interview, this paper objectively studied the real operation of Mengzhen Rosewood Furniture Company and analyzed its strengths, weaknesses, threats and opportunities by the theory of marketing environment and SWOT analysis, and finally analyzed its marketing positioning by using STP analysis. On this basis, this paper proposed suggestions on optimizing its marketing strategy to Mengzhen Rosewood Furniture Company, whose target customers are middle and high income individuals
metadata.dc.description.other-abstract: 随着全球经济的发展,在中国出现了更多的跨国公司、外资企业,而第三 方物流企业也开始涌入中国。在中国,现阶段的第三方物流服务主要是来自于 跨国公司和外资企业,中国本土只有几家知名企业在运用第三方物流服务,因 为服务的质量不够好,专业性管理人才缺乏等问题的出现,表明中国的第三方 物流服务的发展还不够成熟。 因此,本文以SERVQUAL 的五个研究维度为基础搜集资料,并通过IPA 模式进行分析,从客户对个案物流公司所提供的服务的感受,了解需要优先改 善的项目。本文根据分析结果提供建议,可用于改善服务人员的服务品质,更 可作为个案公司营运策略和提高客户满意度的参考,相信能对第三方物流企业 的专业度有所提升,也能提供第三方物流企业服务人员作为服务品质改善项目 的依循反向。
Description: Thesis (MBA (Business Administration)) -- Rangsit University, 2018
metadata.dc.description.degree-name: Master of Business Administration
metadata.dc.description.degree-level: Master's Degree
metadata.dc.contributor.degree-discipline: Business Administration
URI: https://rsuir-library.rsu.ac.th/handle/123456789/836
metadata.dc.type: Thesis
Appears in Collections:InCC-BA-M-Thesis

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